Shipping policy
Shipping & Delivery
Processing & Delivery Times
Each Zoréline piece is made to order with care. Orders are typically fulfilled within 3–7 business days, after which your item is shipped to you. Delivery times vary by destination:
- Australia: 5–10 business days
- International: 10–20 business days
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Fulfillment Locations
We partner with a premium on-demand fulfillment network with facilities strategically located worldwide to ensure quality and efficient delivery to your door.
Customs, Duties & Taxes
For international orders, additional customs duties and taxes may apply upon delivery. These fees are determined and collected by your local customs authority and are not included in your order total.
Customs policies vary by country. We recommend checking with your local customs office to understand any potential charges before placing an international order.
Order Tracking & Delivery Issues
If your order has not arrived within the expected timeframe, please:
- Review your shipping confirmation email to verify the delivery address
- Check with your local postal service or courier depot
- Ask neighbors if the package was left with them for safekeeping
If you've completed these steps and still cannot locate your package, please contact us at support@zoreline.store with your order number, and we'll investigate immediately.
Incorrect Shipping Address
If an incorrect address was provided at checkout, we're happy to arrange a replacement order. Please note that shipping costs for the replacement will be at your expense.