Refund policy
Return Policy
At Zoréline, each piece is crafted to order with meticulous attention to detail. Due to the bespoke nature of our products, we do not accept returns or exchanges on standard orders.
Refund Eligibility
We stand behind the quality of every item we create. Refunds are available in the following circumstances:
- You received an incorrect item
- Your order arrived damaged or defective
- Your item has a manufacturing fault
How to Request a Refund
If you believe your order qualifies for a refund, please contact us at support@zoreline.store within 7 days of receiving your delivery. Include:
- Your order number
- Clear photographs of the item showing the issue
- A brief description of the concern
Our team will review your request and respond as soon as possible. Approved refunds will be processed to your original payment method within 5-10 business days.
Size & Color Guidance
To ensure you select the perfect piece, we provide detailed sizing charts and color specifications in each product description. Please review these carefully before placing your order.
Quality Concerns
In the rare event that your item has been mislabeled or does not match its description, please notify us at support@zoreline.store within 7 days of delivery. We will arrange a replacement or issue a full refund.